I can feel the personal things coming into play during this issue, even though they should not.
I can only imagine the shit licho goes through every day in emails/pm:s and so on (he even has a pm filter that says do not pm me).
posting that excerpt as you did is a breach in confidentiality imo. It is a personal discussion and someone who you are not paying is trying yo deal with a problem in his spare time. Bitching about it is not cool.
You cannot demand something you have not paid for.
Then again, i think it is a little overkill that the community says to msg licho about some issue, and when i do i get a response "i do not take messages, please use the #zk channel" its like running around in circles arriving where you started