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can't get the registration code
Posted: 20 Mar 2023, 03:58
by ReverendJoe
Hey, I can't seem to get the e-mail with the account registration code. I think gmail is doing that stupid thing where it just blocks an email without even sending it to spam. Does anyone know a workaround for this?
What's the address for the e-mail? I might be able to set up a filter for it to force the e-mail through.
Re: can't get the registration code
Posted: 25 Mar 2023, 03:24
by raaar
Btw, there's been another user recently having trouble with the registration process for the forum
tizbac
— Yesterday at 7:48 PM
yeah unfortunately i can't register at all
nor restore password on my account
seems like forum IP got blacklisted or something similiar
Re: can't get the registration code
Posted: 27 Mar 2023, 21:44
by ReverendJoe
Oh, I should specify, I didn't mean the registration code for the forum. I meant I can't get the email when I try to verify the account on the game itself.
Re: can't get the registration code
Posted: 09 Apr 2023, 02:19
by raaar
Right, that's been an issue lately.
There's been quite a few new players which don't get the confirmation email if they use gmail.
The other day Abma wrote about a possible cause
Code: Select all
[21:38:01] [AG]abma: wrt registration mails: is gmail used?
[21:38:47] [AG]abma: afaik they force spf records
[21:41:05] [AG]abma: https://support.google.com/mail/answer/81126
[21:41:13] [AG]abma: i guess thats missing
[21:41:19] [AG]abma: but i don't have access to the dns records
They've been able to register using a hotmail account instead (it still went to spam in that case).
I think at this point it might be better to just disable the verification system until the issue is fixed.