Can't Register or Log In

Can't Register or Log In

Discuss your problems with the latest release of the engine here. Problems with games, maps or other utilities belong in their respective forums.

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BentonGrey
Posts: 1
Joined: 04 Jan 2020, 22:38

Can't Register or Log In

Post by BentonGrey »

Hello, I played Spring years ago and was trying to come back, only to discover that A) I can't tell if my login credentials are correct, because the lobby "connects" pretty much whatever I enter, but always shows up empty and then proceeds to cycle connecting and disconnecting and B) when I tried to create a new account, the confirmation code went to my spam filter, and before I could get it, the dialog box to enter it vanished. Now I can't register a new account or put in the code, so I'm effectively locked out. Can anyone help me?
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Silentwings
Posts: 3720
Joined: 25 Oct 2008, 00:23

Re: Can't Register or Log In

Post by Silentwings »

edit: Perhaps you were the user "Enwron". If so, you were hit by a bug (which is now fixed) and you should now be able to log in as normal with that username+pw.

If not, and you are somebody else:
1) Make sure your lobby is up to date - SpringLobby 0.269 (or later) is required.
2) If it still doesn't work, supply your logfile https://springrts.com/wiki/Springlobby.log
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MasterBel
Posts: 271
Joined: 18 Mar 2018, 07:48

Re: Can't Register or Log In

Post by MasterBel »

BentonGrey wrote: 04 Jan 2020, 22:44 A) I can't tell if my login credentials are correct, because the lobby "connects" pretty much whatever I enter
Lobby has to connect to the server to attempt to log into that server. When connection is successful you will see

Code: Select all

[19:26:54] ** Server ** Connected to Official server.
Followed by something like

Code: Select all

[19:26:56] ** motd ** 
[19:26:56] ** motd ** Welcome, MasterBel2!
[19:26:56] ** motd ** There are currently 86 clients connected.
[19:26:56] ** motd ** The server is hosting 281 chat channels and 49 battles.
[19:26:56] ** motd ** The current Spring engine version is 104.0.
[19:26:56] ** motd ** 
[19:26:56] ** motd ** Server uptime is 10 days 9 hours 34 minutes.
[19:26:56] ** motd ** Please report server bugs to the bugtracker:
[19:26:56] ** motd ** https://github.com/spring/uberserver/issues
[19:26:56] ** motd ** 
[19:26:56] ** motd ** Running this server costs some money, donations are welcome!
[19:26:56] ** motd ** https://springrts.com/wiki/Donations
[19:26:56] ** motd ** 
[19:26:56] ** motd ** Please respect the TOS:
[19:26:56] ** motd ** https://springrts.com/wiki/Terms_of_Service
[19:26:56] ** motd ** 
[19:26:56] ** motd ** 
[19:26:56] ** motd ** 
[19:26:56] ** motd ** Server version: 0.38-9-gb467782
[19:26:56] ** motd ** Your client did not use TLS. Your connection is not secure.
[19:26:56] ** motd **  -- -- - -- --
BratE9000
Posts: 4
Joined: 14 Apr 2020, 16:32

Re: Can't Register or Log In

Post by BratE9000 »

I am having this problem too.

I just registered for the first time. I am sure I neglected to enter the verification code that was sent in email.

Is there a way to reset or delete my account and I can re-register?

Thanks!
BratE9000
Posts: 4
Joined: 14 Apr 2020, 16:32

Re: Can't Register or Log In

Post by BratE9000 »

Oh, and just in case that is not the problem, here is the log file:

https://www.dropbox.com/s/ux7kk73b8cm31 ... y.log?dl=0

Thanks!
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Silentwings
Posts: 3720
Joined: 25 Oct 2008, 00:23

Re: Can't Register or Log In

Post by Silentwings »

Accounts that don't accept the user agreement (which you will not be able to do without entering the correct verifcation code) are automatically deleted after 1 week.

If you try to login with your new account, you may still be able to verify it - 3 attempts are allowed.
BratE9000
Posts: 4
Joined: 14 Apr 2020, 16:32

Re: Can't Register or Log In

Post by BratE9000 »

I got it working. Thanks for your help!

Not sure which step helped, but I ended up completely removing Spring Lobby and reinstalling. Then I used "Reopen Server Panel" and it re-sent the email and prompted me for the verification code. I found the code in filtered spam and entered it in. Voila!

Cheers!
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